Flow Global Support™
The service that follows you anytime, anywhere.
Or it anticipates you.
Every day FPZ works to improve the satisfaction of its customers, for this reason we have chosen to develop Flow Global Support a simple, professional and efficient customer service that guarantees active support for any need.
From installation and prevention, we are able to offer quick and safe assistance. A team of specialists is ready to intervene by offering the right service at the right time, accompanying the customer in all phases of the product life cycle.
The Lifecycle FPZ Services
01
PRE SALES
- Technical consultancy
- Information Support
- Verification of installation conditions
- Turnkey solutions
02
INSTALLATION
-
Commissioning (complete installation)
-
Efficiency test
-
Performance test
-
Preassembly of components and systems
03
ASSISTANCE
- Preliminary remote analysis
- FPZ in-house repairs
- On-site assistance
- Network of certified partners
- Original spare parts guaranteed
- Replacement machines available
- Factory performance reset (As New)
04
PREVENTION
- Maintenance Programs
- Preventive Maintenance
- Targeted assistance on components at greatest risk of deterioration
- Customized Service Contracts
The Flow Global Support™ Benefits
Active support on the entire range of our products
A team of specialists at your disposal
Our international team of engineers and assistance experts are trained and ready to intervene on machinery ensuring quality maintenance made possible thanks to the use of original spare parts capable of extending the life cycle of the product.
The peace of mind of a tailor-made assistance solution
We provide tailor-made solutions agreed with the customer based on specific needs, focusing on the quality of the services offered and the reliability of our services, while simplifying processes and improving the cost-benefit ratio.
You can write us an email at service@fpz.com or fill out the form below
